1xBet Cameroon customer service
Our customer support team is available 24 hours a day, 7 days a week. The easiest way to reach us is the short number 8118.
- 8118
- 24/7
How to reach us
Call 8118 from any phone in Cameroon. Other channels, such as live chat, are available on the site.
| Channel | Details | Hours |
|---|---|---|
| Phone | 8118 | 24/7 |
| Live chat | Support icon on the site and in the app to be confirmed | to be confirmed |
| to be confirmed | to be confirmed |
Support in English on 8118: to be confirmed .
Getting your request ready
A complete request is handled faster: give your account number, what went wrong and any references.
- Your account ID.
- The date and time of the transaction.
- The transaction reference or coupon number.
- A screenshot of the error message.
Which channel for which problem?
For money or account problems, call 8118. For general questions, our guides are often quicker.
| Your problem | Fastest route | Useful guide |
|---|---|---|
| Money taken but not credited | Call 8118 with the transaction reference | Deposit not received |
| Withdrawal pending or refused | Check your profile, then call 8118 | Withdrawal checklist |
| Forgotten password | “Forgot password?” link | Forgotten password |
| App won’t install | Follow the error table | Install errors |
| Disputing a bet | Call 8118 with the coupon number | Check a coupon |
| Bonus not credited | Check the offer’s conditions | Bonus rules |
| Deposit limit or self-exclusion | Call 8118 | Responsible gambling |
Making a complaint about a bet
If you think a bet was settled wrongly, gather the coupon number, the selection in question and the official match result before contacting support.
- Open My bets and note the coupon number.
- Take a screenshot of the bet details.
- Note the official result and kick-off time.
- Call 8118 and explain exactly which selection is the problem.
Postponed, cancelled or abandoned matches are settled under our betting rules to be confirmed .
What people contact us about most
Protecting yourself from fake agents
A real agent will never ask for your password or your mobile money PIN.
Be wary of anyone who contacts you first — on social media or by message — claiming to be customer service.
Frequently asked questions
Is 8118 free to call?
8118 is a short code you can call from a Cameroonian line. The price isn’t set by 1xBet but by your operator (MTN, Orange, Camtel, Nexttel): depending on your plan, the call may be free or charged as a local call.
Check the exact rate with your operator’s customer service. To avoid call charges altogether, use live chat or email, which only use your mobile data.
Is there a 1xBet office in Bamenda, Buea or Douala?
List of our betting shops to be confirmed . If in doubt, call us on 8118.
Can customer service cancel a bet?
A confirmed bet normally can’t be cancelled on request. Check your slip before you confirm.
How do I report a fake 1xBet account?
Note the account name and the message, don’t reply, and report it on 8118 and to the social network.
Our official social media accounts
Our official accounts post promotions and news. They will never ask for your password or your mobile money PIN.
An account that messages you first offering a bonus, a “sure coupon” or help with a withdrawal is not one of ours.