How to withdraw your winnings on 1xBet
A withdrawal moves money from your balance to your payment method. You request it in the cashier; we process the request, then your operator credits your account.
Withdrawing, step by step
Open the cashier, choose Withdraw, pick the method, enter the amount and confirm, with an SMS code if asked.
- Log in to your account.
- Open the cashier and choose Withdraw.
- Select the payment method.
- Enter the amount in FCFA and the details requested.
- Confirm with the SMS code if asked.
- Follow the request in your transaction history.
Before you withdraw: a quick checklist
Most blocked withdrawals come down to something simple: an incomplete profile, an unverified phone, an unfinished bonus or missing documents. Check these first.
- Your profile is complete: first name, surname, date of birth, e-mail, country and activated phone number.
- Your details match your ID exactly.
- No bonus is still being wagered — or you’re happy to lose it.
- You’re withdrawing to a payment method in your own name, ideally the one you deposited with.
- Your ID is at hand in case we ask for a check.
Withdrawals and active bonuses
A bonus balance can only be withdrawn once its wagering is complete. Withdrawing too early can also cost you later bonuses.
| Situation | What happens |
|---|---|
| 200% sports bonus not yet wagered | The bonus and its winnings can’t be withdrawn; you can cancel it and withdraw the rest of your deposits, losing bonus winnings |
| Casino package: withdrawal before the next deposit | From the 2nd deposit, the next bonus isn’t credited |
| MTN or Orange cashback: withdrawal before depositing | The cashback code isn’t credited |
| Bonus fully wagered | The leftover bonus balance moves to your main account, up to the original bonus amount |
ID verification (KYC)
Verification confirms you are the account holder. We can ask for it before a withdrawal, especially your first one or a large amount.
- A valid ID document.
- Sometimes a photo of you holding it, with your face clearly visible.
- Sometimes a phone check.
Exact list of accepted documents and processing time: to be confirmed . If you don’t send what’s requested, bonuses and related winnings are cancelled.
Withdrawal scams to watch for
Nobody should ever ask you to pay “release fees” to receive your winnings. That’s a scam.
- A fake agent offers to “speed up” your withdrawal for a payment.
- Someone asks for your MoMo PIN or the withdrawal SMS code.
- Someone offers to withdraw “for you” using your ID.
If in doubt, hang up and call customer service yourself on 8118.
Processing time and limits
How long a withdrawal takes depends on the method and on whether your account is verified. Minimum and maximum amounts are shown in the cashier.
| Item | Details |
|---|---|
| Processing time | 1 to 10 minutes once the request is approved |
| Minimum | 100 XAF |
| Maximum | 500,000 XAF per withdrawal |
| Verification required | Yes: identity verification is mandatory before withdrawing |
A bonus balance can only be withdrawn once its wagering requirements are met.
The withdrawal SMS code
The SMS code confirms the request comes from you. It’s sent to the number on your account.
Not received? Check the number in your profile and ask for a new code. Never give this code to anyone.
Common withdrawal problems
| Problem | Possible cause | What to do |
|---|---|---|
| Withdrawal refused | Incomplete profile or verification needed | Complete your profile and send the documents requested |
| Pending for a long time | Verification in progress or high demand | Check your history, then contact support |
| Money not received on MoMo or Orange Money | Wrong number or operator delay | Compare the number entered, keep the reference and contact support |
| Amount not withdrawable | Bonus balance not unlocked | Check the offer’s conditions |
For any complaint, contact customer service .
Frequently asked questions
How long does a withdrawal take?
It depends on the method and on account verification to be confirmed .
Why do I have to verify my account before withdrawing?
Verification confirms the account holder is the person receiving the money. See account verification .
Can I withdraw to a different number from the one I deposited with?
Withdrawals normally go to a method you’ve already deposited with to be confirmed . Use an account in your own name.
Why was my withdrawal refused when I have enough balance?
Usually an incomplete profile, a pending ID check or an unwagered bonus. Go through the checklist above.